Service & onderhoud

Track & Trace for service and maintenance industry

ProDongle has extensive experience in increasing the efficiency of the technical field services of service and maintenance companies at home and abroad. Reduce driving times, increase the number of interventions and maximize billable hours.

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Work efficiently

One-off services, assistance or interventions under a maintenance contract do not make your planning and follow-up any easier. Reduce driving times, increase the number of interventions and maximize the number of billable hours:

Central Planning with a real-time overview for urgent interventions
Automatic assignment of trips to a client based on location
Technician registers a note for reporting and subsequent interventions
Field service can ask a colleague who is nearby for help or spare parts

Control of your technical field service

Employees leave with their company vehicle from their home or from the company to the customers. This complicates control and incites abuse:

Late arrival at the customer
Fraud with private mileage
Personal errands during working hours

Prevent cheating with efficient supervision:

Locate your vehicles in real time
Registration presence with a badge

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Calculating compensation becomes child's play

Your technical field service is on the road daily and regularly departs from their homes to your customers. Depending on the internal rules, these trips may or may not count as working hours. Automate the calculation of working hours and the settlement of private mileage:

Start and end working hours depending on your business rules
Daily or weekly email with hours worked
Settlement of private mileage based on trip registration

Always invoice customers correctly

Work slips are not always filled in correctly or the working hours of an intervention are not noted. Discussions with your client about services are time consuming and frustrating. This can easily be prevented:

Automatic assignment of trips to a client based on location
Invoicing based on demonstrable work
Travel costs based on provable mileage
Calculate profitability of maintenance contracts

Receive alerts when things go wrong

Permanent control is time consuming and not tenable in practice. If something goes wrong or something is forgotten, you can rely on our automatic alerts:

When a vehicle is used outside working hours
When someone recklessly drives the vehicle
When your vehicles arrive at checkin@work construction site

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Reduce fleet costs

Reduce consumption, maintenance and wear costs through improved driving behaviour
Proactively plan maintenance and periodic inspections
Prevent excessive private use by automatic recognition of work and private trips
Keep track of all technical, financial and insurance data of the fleet